General Terms and Conditions
- Article 1 Definitions
- Article 2 Applicability
- Article 3 Orders on the website
- Article 4 Price and payment
- Article 5 Delivery
- Article 6 Exchanges and Returns
- Article 7 Warranty and Repair
- Article 8 Force Majeure
- Article 9 Personal data and Privacy
- Article 10 Applicable Laws
In these Terms and Conditions, the following conditions regulate the sale of products featured on this website by our company:
YeeX WATCHES V.O.F.. Registered at the Dutch Chamber of Commerce under number 62124234 and with VAT Number NL8566.64.947B01
Consumer: a natural person not acting in the exercise of a profession or business with whom YX WATCHES concludes an agreement;
Day: the Dutch working day;
Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling products, digital content and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;
Order: an agreement between YX WATCHES and the customer made for the delivery of one or more products, which YX WATCHES accepted as such;
Product: a YX WATCHES product that YX WATCHES offers on the website for sale;
Reflection period: the period during which the Consumer may use his right of withdrawal;
Right of withdrawal: the Consumer’s option not to proceed with the distance agreement within the cooling-off period;
for withdrawal: the European standard form for withdrawal included in Appendix 1;
By purchasing YEEX products are the general condition of application, which you can read on our website: www.yxwatches.com. This general requirement will apply to all orders placed on the website by global buyers. YX WATCHES has reserves rights to change these Terms and Conditions from time to time either to adjust. The latest general condition is published on the website. these Terms and Conditions, the buyer should always be consulted when using making the website and purchase products. Do you have any questions regarding these terms and condition? please contact us.
3. Orders on the website
3.1. Availability of the service Please before your placing an order on our website, make sure that you are:
A consumer, so a natural person not acting in the exercise of a profession or business with whom YX WATCHES concludes an agreement and you are older than 16 years old.
Then YEEX offers free shipping worldwide.
The personal data must be completed as fully as possible so that the dispatch of the order can proceed seamlessly. Consumers have access to the enhanced personal data and information at any time entered during the order.
Once the personal information is fully completed and the order is placed, the customer will receive an order confirmation by email. After receiving the email, the agreement to deliver of the ordered product is accepted by YX WATCHES. It gives rise to the general conditions in force and are binding on both parties, both for consumers and YX WATCHES.
In some cases, the consumer may after placing the order have not received confirmation, this may be due to temporary communication problems on the network or an invalid e-mail address that was passed. In all cases, YX WATCHES advises to incorporate the contact.
3.3. Refusal of order
YX WATCHES is committed to each customer service, however YX WATCHES reserves the right not to accept your order placed for any reason. Also YX WATCHES reserves the right to cancel the contract for the supply of a product, without having to compensate the buyer for any losses other than a refund of the the amount provided by YX WATCHES through the purchase of this order in the following situations:
- YX WATCHES has reason to believe that the buyer has not reached the age of 16;
- YX WATCHES has reason to believe that the buyer is acting in the exercise of a profession or business;
- YX WATCHES not have the ability or will have to deliver the product to the shipping address;
- In cases of misspellings, errors related to the price of the products or other errors on the YX WATCHES website;
- In special cases where it is not in stock appears to be or where the product is unavailable after an order is received by the buyer;
- In cases of force majeure (see Article 8: Force Majeure.);
- As unusual or possible form of fraud orders are detected by security systems.
4. Price and Payment
4.1. Payment and currency YX WATCHES used the EURO as currency.
4.2. Value Added Tax (VAT) All prices shown on our website include 21% VAT for EU customers and 0% VAT for non-EU customers, in accordance with the applicable legislation in the Netherlands.
Please note: non-EU customers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. Costumers of non-EU be responsible for payment of such import duties and taxes. YX WATCHES have no control over these charges and, since they are different for different countries, YX WTAHCES cannot predict their amount. YX WATCHES advise customers to contact their local customs office for further information.
4.3. Guaranteed Price YX WATCHES In the following cases, the option to cancel the order and refund the amount paid.
YX WATCHES is not obliged to deliver an order, if a mistake has been made regarding the presentation or description of the product and it is clear to the purchaser that the error typographical or buyer may reasonably not expect that the product could be available at he presented price level or with the presented specifications.
YX WATCHES also has the right to change its prices without recognizability.
4.4. Payment methods YX WATCHES offers a wide variety of payment methods. Pay securely and easily, our safe payment methods include, amongst others: American Express, Visa, Mastercard, Paypal, Maestro and Bitcoin.
For all payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the customer is correct.
4.5. Payment security
In order to offer maximum security in the payment system, YX WTACHES uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.
Delivery of items purchased at our website will be carried out via the postal services and their partners around the world. In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and it is advisable to leave a contact telephone number in the corresponding field. Once the order has been handed over to the carrier, YX WATCHES will send customers a track and trace code, allowing them to track the order from their computer at any moment until final reception.
5.1. Delivery terms
YX WATCHES will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), YX WATCHES cannot be held responsible for the (partial) loss of the shipment. In case YX WATCHES needs additional information regarding a delivery address, the customer may be approached by us to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
5.2. Damaged, incomplete or wrong product(s)
In case a product has been delivered to the customer in damaged or incomplete state, the customer must inform YX WATCHES customer care team as soon as possible (within 24 hours after receiving the order) by e-mail or telephone. Subsequently, YX WATCHES will properly deal with the matter at hand; the customer must always inform YX WATCHES in the aforementioned situation(s) and wait for the instructions of the YX WATCHES customer support team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at YX WATCHES (nor hold YX WATCHES responsible for the return shipment that took place without prior consent of YX WATCHES).
In case the customer receives a product that the customer did not order, the buyer must inform YX WATCHES as soon as possible (within 24 hours after receiving the order). The customer must take care of the return shipment of such a product after receiving return instructions from YX WATCHES and YX WATCHES will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the customer.
5.3. Missing items
In case the order that has been shipped or is being shipped by YX WATCHES to the customer is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), YX WATCHES will either refund the customer or try to re-ship the ordered product.
In case a shipment has not been delivered at the delivery address (or pick-up point) of the customer after 14 days, the customer has the obligation to inform the YX WATCHES support team by e-mail within 14 days i.e, ultimately 28 days after the shipment date).
6. EXCHANGES AND RETURNS
Any purchase made through the website www.yxwatches.com may be returned up to 14 days from receiving the order, without stating a reason (please note the above mentioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform YX WATCHES support team by e-mail and to await further instructions).
The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received. The customer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product.
The buyer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment. YX WATCHES advises the customers to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the customer then has the option to hold the carrier liable. The customer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The customer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occuring after the customer has used the product), are borne by the customer. In case of a revocation by the customer within the trial period, YX WATCHES will credit the customer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the customer used to pay the original order.
7. WARRANTY AND REPAIR
YX WATCHES offers a warranty of one year from the date of purchase. The one year warranty on a YX WATCHES watch guarantees the customer that the product meets the standards of usability, reliability and durability. The warranty does not apply to:
- damages as a result of inattention or improper usage such as scratching, bouncing, falling;
- failure or damage caused by unjustifiable repair or modification performed by a prior party without prior written permission by YX WATCHES;
- failure or damage caused by fire or water (all contact with water should be avoided);
- Esthetic changes that occur during normal wear and tear and aging (e.g. alteration of the color of the strap, scratches on the case and/or crystal and peeling of the plating on the case).
In case of questions regarding returns and warranty, the customer can always contact YX WATCHES.
8. FORCE MAJEURE
YX WATCHES shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
9. PERSONAL DATA AND PRIVACY
YX WATCHES complies with the privacy regulations, as recorded in the “Wet Bescherming Persoonsgegevens” (the “Dutch Personal Data Protection Act”). The customer, for example, always has the possibility to see, to amend or to delete his/her personal data, by logging into his/her account on yxwatches.com.YX WATCHES will store the data entered by the customer in a file. The data will be used for the purpose of fulfilling the customer’s order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. YX WATCHES guarantees that all personal data will be handled with care. The customer’s personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. YX WATCHES is allowed to use the customers’ data to advertise products to the customer.
10. APPLICABLE LAWS
Dutch law applies to all agreements and legal relationships between YX WATCHES and the customer, regardless the country from which the customer places an order and regardless the country to which the order will be shipped.
-Last updated December 2020-