Frequently Asked Questions
Are the watches waterproof?
Our watches are waterproof till 5 ATM. So this means that it is water tested to 50 meters (165 feet). Suitable for showering or swimming in shallow water.
When can I expect my watch?
The product will be shipped as soon as the payment is received. We provide free shipment worldwide. See the table below for the expected delivery time:
|Destination||Shipment Price||Delivery Price|
|EU||Free*||1 – 8 working days|
|NON EU||Free*||2 – 10 working days|
The expected arrival day is dependent on the Dutch working days and by the location and country of the address. Yeex Watches is not liable for any delay by third parties.
Do you ship to every country?
Yes almost, we ship to every country in the EU and most countries outside the EU. For further questions please contact us (email@example.com).
Do you provide worldwide shipping?
Yes, we provide worldwide shipping for our customers.
How can I adjust the streplength for the mesh (metal) straps?
When the clasp is opened, you can see a little arrow in the middle part. You can flick that part up using a small, flat object. After clasp up or down the strap. Please be aware of the little indentations on the back of the strap. Once you have reached the correct spot, all you have to do is click that part of the clasp shut. This video shows the entire process.
Paper instructions: Click here.
Video instructions: Click here.
Can I send it back, when I change my mind?
It’s sad to hear that the watch did not meet your expectations. You can return the watch to the following address: YeeX Watches Amazonelaan 65 1448 VB Purmerend the Netherlands. Please make your sure to include an overview of your order details in the parcel, so that we know who returned the watch. We will refund your money within 10 working days after we have received and processed the return shipment, provided the watch is in its original conditions. Please be aware of our return policy. (https://www.yxwatches.com/shipment-and-return-policy/). As your return policy states. “the buyer bears the costs of returning his/her order”. This means that you will have to pay for the return shipment, and we will not refund the costs for this.
How long is the warranty period?
12 months from purchase date against all manufacturing defects. Excluding: Band, glass, battery and damage caused by unauthorised third parties.